Delivery & Shipping Policy

MindSutra.health primarily offers digital services including online consultations, therapy sessions, and digital wellness programs. Here's how we deliver these services:

• Online Consultations: Video consultations are scheduled through our booking system. You will receive a secure link via email and SMS before your appointment.
• Digital Programs: Access to online wellness programs is provided immediately after purchase via your registered email.
• Resource Materials: PDF guides, workbooks, and educational materials are downloadable from your personalized dashboard.

When you book a session with us:

• You will receive an immediate confirmation email with your appointment details
• A reminder (email/SMS) is sent 24 hours before your scheduled session
• Session links are shared 30 minutes before the appointment
• You can reschedule or cancel up to 24 hours before the session without charges

If we offer any physical products (such as books, journals, or wellness kits):

• Shipping: Orders are typically processed within 3-5 business days
• Delivery Time: Standard delivery takes 5-7 business days within India
• Shipping Charges: Free shipping on orders above ₹500; ₹50 flat rate for orders below
• Tracking: A tracking number will be shared via email once your order is dispatched

We strive to ensure your satisfaction with our services. Please refer to our Refund & Cancellation Policy for detailed information on:

• Cancellation of online consultations and therapy sessions
• Refund eligibility for digital programs and packages
• Return policy for physical products